Terms of Use for Lost or Found

Last updated 1 November 2026

1. About the service

Lost or Found is an app where you can register things you have lost or found, be notified about possible matches and arrange a hand-over with the other party. The service is provided by Lost or Found AS (organisation no. 938 439 877). By using the app you accept these terms and the privacy policy.

2. Account and guest use

• You must be at least 13 years old to use the app.
• As a guest you can only register found items. You need an account to register something you have lost, to chat and to buy services.
• You are responsible for the information you enter being correct, and for the activity on your account.
• You can delete your account at any time under Profile → Delete account.

3. How the app may be used

• Only register genuine cases. Fake cases, or cases meant to deceive someone, are not allowed.
• Never ask for or share card numbers, BankID, passwords or payment to get something back.
• Do not harass, threaten or send advertising to other users.
• Do not upload photos or text you have no right to use, or that show other people in an offensive way.
• Do not try to get around limits, security or blocks, or to extract data automatically.

4. Reporting, blocking and suspension

You can report and block others in the chat. We may review reported chats and suspend accounts that break these terms. An account is suspended automatically and temporarily if three different people report it within 30 days, and is then reviewed by us. A suspended account cannot send messages, register cases or send observations. If you think your account was suspended by mistake, contact admin@lostorfound.app.

5. Matches, hand-over and finder's reward

• Matches are suggestions based on the information in the cases. We do not guarantee that an item will be found or that a match is correct.
• The owner and the finder arrange the hand-over themselves. Meet in a public place. Lost or Found AS is not a party to that arrangement and is not responsible for the hand-over.
• Any finder's reward is agreed between the parties. The app does not handle payment of finder's rewards.
• The rules on lost property still apply. A person who finds something of value may be required to report it to the police or the owner (Norwegian Lost Property Act).

6. Paid services

• The first 7 days of a lost case are free. Extensions, historic cases (1–3 years) and area alerts are one-time purchases per case. Found cases are free.
• Prices are shown before you buy. Purchases are made through the App Store or Google Play, and the store's terms for payment and refunds also apply.
• The service starts as soon as you have bought it. You agree to this and acknowledge that the right of withdrawal then lapses (Norwegian Right of Withdrawal Act § 22). The consent is given in the purchase screen.
• An area alert is only sent to users who have chosen to follow the area. We do not guarantee a certain number of recipients or that anyone responds.

7. Your content

You own what you add. You give Lost or Found AS the right to store, show and process the content as far as needed to deliver the service, for example to show photos and the description to the other party in a match. This right ends when you delete the content or your account, with the exceptions described in the privacy policy.

8. Liability

The service is provided as it is. We work to keep it available and secure, but cannot guarantee that it always works. Lost or Found AS is not liable for losses arising from arrangements between users, for items that are not found, or for indirect losses, to the extent the law allows. Mandatory consumer rights always apply.

9. Changes and termination

We may change these terms. We will tell you in the app before significant changes take effect. We may end the service with reasonable notice; purchased periods that have not been used are then refunded proportionally.

10. Governing law and disputes

Norwegian law applies. Disputes should first be resolved amicably. Consumers can complain to the Norwegian Consumer Authority (Forbrukertilsynet) and bring the case before the Consumer Disputes Commission (Forbrukerklageutvalget). The legal venue is Oslo District Court, unless mandatory rules say otherwise.

11. Contact

Lost or Found AS, organisation no. 938 439 877, Storåsveien 10, 1169 Oslo, Norway, admin@lostorfound.app.